| u want an iphone? Of course, everybody wants to | | | | management. The VoIP provider should utilize the most |
| get their hands on that handy gadget. It costs too | | | | modern tools to achieve a very successful VoIP. |
| much, does it? Although there are a lot of China clones | | | | If you think only Japan is the only country that focuses |
| available in the market, they do not even compare with | | | | on technological advancement, you’re wrong. It |
| Apple’s iPhone. | | | | is true that these Japanese robots can carry tons and |
| However, the iphone I’m talking about is not the | | | | tons of loads, but are you aware that Romania too is |
| fad phone. I’m talking about Cisco’s | | | | keeping up with the race? Romania does not produce |
| iphone. Apple and Cisco have been fighting over the | | | | robots of course, but they have a much better |
| patent of “iphone”. Cisco’s VoIP | | | | technological creation that will benefit lots of banks and |
| iphone was the first to use the iphone brand, however, | | | | companies. |
| Apple’s fad phone is more popular than the | | | | Introducing Carmen. |
| former. So, who really owns the patent? I don’t | | | | Carmen is a customer care representative who can |
| know. The case is still on going. | | | | accommodate you with your concerns. Oh, |
| JAJAH, one of the most renowned VoIP service | | | | don’t be fooled. Carmen is not a real |
| provider, has reached 10 million users in two years time. | | | | person—she’s an “it”. |
| They were able to sign up almost 2 million users in just | | | | Carmen is a synthetic voice over that has been |
| a year, making them one of the most successful VoIP | | | | integrated to many bank systems. This in fact cut the |
| service providers of all time. Now, what is up with | | | | cost of banks since they don’t need anymore |
| JAJAH? Well, Yahoo! has decided to sign a deal with | | | | pre-recordings and other customer care needs; |
| them, making them sign up all of 97 million users of | | | | Carmen can do everything. |
| Yahoo! Messenger. Now that’s about 100 million | | | | It is a fact that computer systems can be hacked. |
| subscribers for JAJAH. People can now send SMS, | | | | Since these VoIPs rely mainly on the internet for |
| pay their bills, detect fraudulent activities etc. with just a | | | | communication, hackers of course have found a way |
| click of the button. | | | | to hack these voice over telecommunication devices. |
| Have you had failed calls with your VoIP? Are you | | | | How? Of course through audio insertion. If you make a |
| tired of figuring your VoIP connection all the time? | | | | call and you hear unfamiliar sounds on the line (a song |
| Experts say that VoIP requires a lot of good | | | | perhaps?), your VoIP connection is perhaps hacked. |
| management for it to be successful. Aberdeen Group | | | | How about phreaking? Chances of getting your phone |
| said in their new study that the services offered by | | | | phreaked are high considering the fact that the |
| VoIP will only be efficient if, and only if it is managed | | | | connection of these VoIP phones relies on the internet. |
| well. They said that well managed voice over IP | | | | This should serve as warning to VoIP companies since |
| services can be 93 percent more effective and have | | | | most of their customers do activate the security |
| better quality compared to those with lousy | | | | features of their phones due to its complexity. |