| Big companies and corporations have lost the human | | | | The companies are so big and powerful that we have |
| touch. The question is, when will humanity catch on, or | | | | become apathetic, feeling that we are too small and |
| like robotic sheep will we do whatever the business | | | | insignificant to question their systems of interaction. We |
| shepherds tell us, no matter how bad we are treated? | | | | simply let them dictate how things work and go |
| I am talking from firsthand interaction here. Aren't you | | | | through all the rigmarole and red tape no matter how |
| tired of having to talk to machines and sit waiting in | | | | much it frustrates us. There was a time, and you can |
| queues that may not even really exist, while horrible | | | | still find this in most small companies, when customers |
| music repeats itself over and over for eternity? How | | | | were treated with respect and as equals. "The |
| about having to talk to person after person as they try | | | | customer is always right." This statement used to be |
| to find someone else who 'can' do the task that you | | | | very normal when discrepancies came up in our |
| need done? What about the machine that tells you to | | | | business practices. Now however, the customer is |
| speak into the phone but can never properly interpret | | | | often treated as guilty before innocent, as if the |
| what you are saying? Or pushing buttons, how many | | | | average 'small' person is just a criminal who wants to |
| numbers have you had to push before finally being told | | | | leech off the righteous and just institutions. |
| that the section you are looking for is vacant? Vacant, | | | | The truth is, if we all stand together on an issue, human |
| how about the humans you do finally get in contact | | | | beings have been known to move mountains. Why |
| with but for some strange reason know less about | | | | don't we speak out and get these companies who |
| their job than you do? | | | | spend so many millions of dollars on commercials telling |
| I may sound pessimistic but I truly believe that human | | | | us how friendly and helpful they are to be accountable |
| society is meant to evolve differently from this path of | | | | for their actions? They could take some of those |
| customer numbers and automatically generated | | | | same millions and put them into employing more human |
| notices. We are intelligent creatures, well, in many | | | | beings to act as communicators, as well as informed |
| ways, and I just wonder why we haven't created | | | | positions that solve problems quickly and easily. More |
| systems for our own society that are more conducive | | | | jobs for the community in general, and a more |
| to making our community a happier place to live in. I am | | | | enjoyable life for all coming in contact with the |
| definitely not against technological, financial, and | | | | companies in question: this is a win/win situation people! |
| material progress, but I do question the intentions of our | | | | Happier customers who are being respected as |
| corporate institutional leaders. It seems that as long as | | | | equals means people will tell each other of the quality |
| the person at the top of the hierarchal food chain's | | | | of the business; of course this equates to more |
| paycheck keeps increasing at a steady rate, customer | | | | customers, which means more profit for all. |
| service is no longer a priority. But then again, I reckon if | | | | The time has come to 'rehumanise' (cool word!) our |
| the CEO of an insurance company has problems with | | | | social and business systems. Communication is always |
| their telephone line, they'd probably have the problem | | | | spouted as being the key to a positive relationship |
| fixed in no time, as they have a direct line to the | | | | between family, friends, and lovers. We now need to |
| telecommunication CEO from one of the | | | | adopt this model for how organizations and institutions |
| card-swapping sessions at their $500-a-head | | | | relate to the wider community that actually created |
| luncheons. | | | | them with their investment, employment, and customer |
| The thing that these leaders of society have forgotten | | | | base. We all need to realize that we are all worthy |
| is that without normal, average human customers, their | | | | and deserved of happy lives, lived via a construct of |
| empires would be quickly reduced to dust. I think one | | | | social systems that focuses on real human |
| of the problems lies with us, those average people. | | | | satisfaction. |