| Big companies and corporations have lost the | | | | The companies are so big and powerful that we |
| human touch. The question is, when will | | | | have become apathetic, feeling that we are |
| humanity catch on, or like robotic sheep will | | | | too small and insignificant to question their |
| we do whatever the business shepherds tell | | | | systems of interaction. We simply let them |
| us, no matter how bad we are treated? I am | | | | dictate how things work and go through all |
| talking from firsthand interaction here. | | | | the rigmarole and red tape no matter how much |
| Aren't you tired of having to talk to | | | | it frustrates us. There was a time, and you |
| machines and sit waiting in queues that may | | | | can still find this in most small companies, |
| not even really exist, while horrible music | | | | when customers were treated with respect and |
| repeats itself over and over for eternity? | | | | as equals. "The customer is always right." |
| How about having to talk to person after | | | | This statement used to be very normal when |
| person as they try to find someone else who | | | | discrepancies came up in our business |
| 'can' do the task that you need done? What | | | | practices. Now however, the customer is often |
| about the machine that tells you to speak | | | | treated as guilty before innocent, as if the |
| into the phone but can never properly | | | | average 'small' person is just a criminal who |
| interpret what you are saying? Or pushing | | | | wants to leech off the righteous and just |
| buttons, how many numbers have you had to | | | | institutions. |
| push before finally being told that the | | | | |
| section you are looking for is vacant? | | | | The truth is, if we all stand together on an |
| Vacant, how about the humans you do finally | | | | issue, human beings have been known to move |
| get in contact with but for some strange | | | | mountains. Why don't we speak out and get |
| reason know less about their job than you do? | | | | these companies who spend so many millions of |
| | | | dollars on commercials telling us how |
| I may sound pessimistic but I truly believe | | | | friendly and helpful they are to be |
| that human society is meant to evolve | | | | accountable for their actions? They could |
| differently from this path of customer | | | | take some of those same millions and put them |
| numbers and automatically generated notices. | | | | into employing more human beings to act as |
| We are intelligent creatures, well, in many | | | | communicators, as well as informed positions |
| ways, and I just wonder why we haven't | | | | that solve problems quickly and easily. More |
| created systems for our own society that are | | | | jobs for the community in general, and a more |
| more conducive to making our community a | | | | enjoyable life for all coming in contact with |
| happier place to live in. I am definitely | | | | the companies in question: this is a win/win |
| not against technological, financial, and | | | | situation people! Happier customers who are |
| material progress, but I do question the | | | | being respected as equals means people will |
| intentions of our corporate institutional | | | | tell each other of the quality of the |
| leaders. It seems that as long as the person | | | | business; of course this equates to more |
| at the top of the hierarchal food chain's | | | | customers, which means more profit for all. |
| paycheck keeps increasing at a steady rate, | | | | |
| customer service is no longer a priority. But | | | | The time has come to 'rehumanise' (cool |
| then again, I reckon if the CEO of an | | | | word!) our social and business systems. |
| insurance company has problems with their | | | | Communication is always spouted as being the |
| telephone line, they'd probably have the | | | | key to a positive relationship between |
| problem fixed in no time, as they have a | | | | family, friends, and lovers. We now need to |
| direct line to the telecommunication CEO from | | | | adopt this model for how organizations and |
| one of the card-swapping sessions at their | | | | institutions relate to the wider community |
| $500-a-head luncheons. | | | | that actually created them with their |
| | | | investment, employment, and customer base. We |
| The thing that these leaders of society have | | | | all need to realize that we are all worthy |
| forgotten is that without normal, average | | | | and deserved of happy lives, lived via a |
| human customers, their empires would be | | | | construct of social systems that focuses on |
| quickly reduced to dust. I think one of the | | | | real human satisfaction. |
| problems lies with us, those average people. | | | | |